Support

Help is always just a phone call away. We offer a variety of support options to help you get the best out of your system – from training and installation through to a full, on-site support service. We are determined that the quality of our support services is second to none.

Our team of fully manufacturer accredited and trained engineers are available to solve any support or technical questions. On-going investment in training ensures they are up to date on the latest range and developments in card printer technology. Our commitment to minimise your printer downtime and support you every step of the way, also includes:

  • Warranty repairs on behalf of the printer manufacturers
  • Certified repair centres for Magicard, Evolis, Datacard, Fargo, Swiftcolor and Zebra.
  • Testing and evaluating of new products
  • Field installation and training services

Telephone Support

If you have a problem or need guidance our hotline is open 8.30 am to 5.30 pm, Monday to Friday.

Tel: +44 (0)208 266 3300, option 3
Email: support@essentrasecurity.com

Support contract holders can be helped on-line by allowing us to log in to your system to help out if any difficulties occur.