Spotlight on Service

As the UK’s leading specialist distributor of ID products and services, we are firmly on course to continue our progression and growth in delivering advanced security solutions.  With a clear focus on service delivery, we have brought together a skilled team with one vision: to delight our customers by always going the ‘extra mile’ to fulfil customers needs.

But don’t just listen to us, take a look at what our customers have said:

Brendan, an IT Infrastructure Co-ordinator was under time pressure to get a printer set up to work to his organisation’s specific requirements. He found the support he needed was just one phone call away. 

I just wanted to drop you a quick line about the excellent support we’ve received from Jack over the past few days. It was a tricky problem involving both hardware and software issues and I was very impressed by the speed and accuracy of his work.

I might also add that his professional demeanour is friendly, engaging and calming – not an easy set of attributes to maintain when you have a very stressed customer on the phone who’s trying to get hundreds of membership cards printed before the last post on a Friday.
I hope you know – I’m sure you do – what a valuable asset you have in him.

Kindest regards,
Brendan.

Gemma Tong is IT Asset & Procurement Manager at Frimley Health NHS Foundation Trust. Gemma’s request for assistance was less urgent, but she was still kind enough to take the time to let us know that a member of our sales team had provided excellent support.

I would just like to take a moment to let you know about the outstanding service we have received from Michael over the past few days. Not only has he been brilliantly helpful and prompt with all my (many) queries and quotations he’s also been an absolute pleasure to deal with.

Thank you again Michael for all of your help, have a lovely weekend.

Kind Regards
Gemma Tong

Martin Hunt at Kirklees council has been an Essentra Security customer for 15 years. It needed just a few words from Martin to convey his appreciation of the service that we always strive to provide to him and all our other customers.

“Brilliant, patient and it’s nice to have people that will help, without getting fed up of other people’s problems…I just wanted you to know that you seem to have a great team working for Essentra”

Doug Brown is HR Recruitment Administrator at St Joseph’s Specialist School & College in Cranleigh, Surrey. We are grateful to Doug for providing details of why he has been impressed with our post-sales support.  

Good morning Sue – one of your colleagues in Sales gave me your name as a Manager I could contact in respect of a commendation for a member of your technical staff who helped me out yesterday afternoon.

We brought a badge printer from you about 4 years ago and it was installed as a stand-alone programme on my PC. When they scrapped my old PC the programme became redundant and has laid collecting dust for a couple of years now. We’ve recently re-registered it with you and our IT department re-installed the programme on another stand-alone PC. I was then asked to utilise my previous ‘expertise’ to get everything up and running!!
Having thrashed about for an hour before lunch yesterday and got no-where I phoned your technical help about 3:30pm and started chatting through the problem with Becky. Some 53 minutes later all was hunky dory and I was printing badges to my heart’s content!!

Becky was an absolute star, applying patches where required, manipulating data and all the time remaining calm, confident & encouraging. She is a real credit to your company and I should be grateful if you could pass on my sincere thanks to her.

Regards
Doug Brown

 

As an Essentra Security customer you can always be assured that world class technical support and expert advice is just a phone call away.

Tel: 0208 266 3300

It’s a number that will give you access to support every step of the way to ensure yours, or your customer’s ID printing solutions are up and running on time. With our ongoing investment in training, you can be assured that every member of our team is always up to date on the latest in ID card printer technology, from leading manufacturers such as Magicard, Datacard, Evolis, HID Fargo, Zebra, Nisca and Swiftcolor.