Premium Support Package



Our commitment to you is to minimise your downtime and support you every step of the way.

Looking for another support package? Try our Essential or Advanced options –

Essential Support Package

Advanced Support Package

We also offer bespoke packages. Contact our team for advice or a quote.


Technical support is always just a phone call away. We offer a variety of support options to help you get the best out of your system.

Your PREMIUM package means you can take advantage of the following support options:

  • Unlimited Telephone Support
  • Unlimited VNC Remote Support
  • Response to your query within 6 Business Hours
  • Dedicated Case Handler (per case)
  • Cover for 1 Site Address
  • Hotswap Warranty
  • 3 working day turnaround excluding carriage for repairs
  • 1 Day onsite training session (UK Mainland (150 miles)
  • Cover for 12 Months from date of purchase