ID Card System, Software and Printer Support

At Essentra Security we offer a variety of support options to help you get the best out of your system – from high quality training and installation through to a full, on-site support service. Take a look below at our most popular contract options.

Get started with an essential, advanced or premium support package.

Choose your level of cover and benefit from:

  • Warranty repairs on behalf of the printer manufacturers
  • Certified repair centres for Magicard, Evolis, Datacard, Zebra, Fargo and Swiftcolor
  • Testing and evaluating of new products
  • Field installation and training services

Essentra Security Telephone Support

If you are looking for something more bespoke then we can tailor our technical support contracts to suit you or if you have any questions our support line is open 8.30 am to 5.30 pm, Monday to Friday.

Tel: +44 (0)208 266 3300, option 3
Email: support@essentrasecurity.com

If you want to start a remote support session click here. Make sure to check the technical tab on printer product pages for information on basic maintenance and installation.

Accredited Engineers from Your Leading Supplier of ID Card Systems

Our team of fully accredited and trained engineers are available to support you with any technical issues. On-going investment in training ensures that they are up-to-date on the latest range and developments in ID card printer technology.

  • Jackson Payne
  • Jack Eaton
  • Rebecca Oakey
  • Charlie Brown

Don’t just take it from us, here’s what one of our customers had to say;

“Really grateful for the tech teams help in getting our printer up and runnning again. Thanks to their advice, we were able to print again the same afternoon, saving us several wasted hours. Thank you!” – Jeanne Allen, Newark & Sherwood District Council