ID Card System, Software and Printer Support

With Essentra Security, help is always just a phone call away. We offer a variety of support options to help you get the best out of your system – from high quality training and installation through to a full, on-site support service. We are determined that the quality of our support services is second to none.

Accredited Engineers from Your Leading Supplier of ID Card Systems

Our team of fully accredited and trained engineers are available to support you with any technical issues. On-going investment in training ensures they are up-to-date on the latest range and developments in ID card printer technology.

Our commitment to you is to minimise your printer downtime and support you every step of the way, this includes:

  • Warranty repairs on behalf of the printer manufacturers
  • Certified repair centres for Magicard, Evolis, Datacard, Zebra, Fargo and Swiftcolor
  • Testing and evaluating of new products
  • Field installation and training services

Essentra Security Telephone Support

If you have a problem or need guidance our telephone support line is open 8.30 am to 5.30 pm, Monday to Friday.

Tel: +44 (0)208 266 3300, option 3

If you want to start a remote support session click here. Make sure to check the technical tab on printer product pages for information on basic maintenance and installation.

Support contract holders can be helped on-line by allowing us to log in to your system to help out if any difficulties occur.

A technical support testimonial from one of our clients:

“Really grateful for the tech teams help in getting our printer up and runnning again. Thanks to their advice, we were able to print again the same afternoon, saving us several wasted hours. Thank you!” – Jeanne Allen, Newark & Sherwood District Council

Downloads from the manufacturers websites –